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https://en.wikipedia.org/wiki/Software_maintenance
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes.. A common perception of maintenance is that it merely involves fixing defects.However, one study indicated that over 80% of maintenance effort is used for non-corrective actions. This perception is perpetuated by users submitting ...
https://www.nuance.com/omni-channel-customer-engagement/industry-standards-support.html
Support for industry standards. ... Support for open standards Nuance retains an editorship position for the VXML, SSML, SISR, EMMA and SRGS standards. We remain active participants in the W3C in both the Voice Browser and Multimodal Interactions Working Groups. All of our development tools generate code in standard Java and XML with no ...
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
https://servicestrategies.com/scp-standards/support-standard/
The SCP Support Standard defines 12 major criteria required to operate a successful technical support operation. These performance standards for customer service are broken down into detailed business elements, each with specific performance metrics, best practice guidelines and measurable results.
https://www.wku.edu/its/support-standards/computer-software-standards.php
Software Support Standards. The basic computer software support policy is to assist with all software in use by faculty and staff on WKU’s campus. However, the enormous variety of software products makes it impossible to deliver the same level of service for all software. Every effort is made to respond to all requests for help, but the level ...
https://its.ucsc.edu/standard-desktop-support/standard-software.html
Standard Software Compliance with these standards ensures your computers and software will be supported by the ITS Support Center. Support for non-standard equipment and software will be referred to your Divisional Liaison .
https://www.scu.edu/technology/computing-services--support/support-standards/
Academic Technology has introduced these support standards to keep the University community informed on what we fully support. The computer hardware and software standards allow us to dedicate our resources towards the technological needs of the majority of the campus community. To allow for ...
https://hit.healthsystem.virginia.edu/procedures-standards/software-standards/pc-desktop-software-support/
Software Standards. PC Desktop Software Support. ... Software support is defined by four categories depending on the nature of the application. Software included in these categories range from fully-supported clinical applications to applications not permitted on the HSTS network due to a high risk for network intrusion or outage, data exposure ...
https://www.scu.edu/technology/computing-services--support/support-standards/computer-software-standards/
Computer Software Standards. The basic computer software support policy is to assist with all software in use by faculty and staff on SCU’s campus. However, the enormous variety of software products makes it impossible to deliver the same level of service for all software.
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