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https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving...
https://www.gartner.com/en/information-technology/glossary/software-support-services
Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support.
https://dictionary.cambridge.org/us/dictionary/english/technical-support
technical support. noun [ U ] uk /ˌtek.nɪ.k əl səˈpɔːt/ us /ˌtek.nɪ.k əl səˈpɔːrt/. › an advice service provided, usually over the phone, to help people who have problems using a computer: We had to make five calls to technical support to get the computer working.
https://www.techopedia.com/definition/25809/support-level
Support level is the extent of technical assistance provided for an IT software product to its customers. Support is normally divided into up to four levels: level/tier 1, level/tier 2, level/tier 3 and level/tier 4. The support level is based on the complexity of support provided. Support level is also known as level of support or technical ...
http://www.oracle.com/us/support/library/057419.pdf
Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF). 2. Support Terms Technical Support Fees
https://www.indeed.com/hire/job-description/technical-support-specialist
A Technical Support Specialist’s main duty is to provide technical support and assistance to clients and businesses regarding hardware and software issues. The work of a Technical Support Specialist may extend over several areas of expertise or be limited to just one area.
http://www.businessdictionary.com/definition/technical-support.html
User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences.
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