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https://www.coursehero.com/file/p1tqanl/Solution-Manager-service-desk-functionality-or-a-third-party-enterprise-wide/
Solution Manager service desk functionality or a third-party enterprise-wide help desk solution such as Unicenter is used for logging the help desk tickets. Internal SAP experts at the organization will first try and resolve the reported problem.
https://support.sap.com/content/support/en_us/alm/solution-manager
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https://answers.sap.com/questions/1977384/support-desk-queries-on-solution-manager.html
1. From a satellite: HELP-CREATE is the only way to create a message via SAPGUI. You also can create and send messages via BSP DSWPNOTIFCREATE if your . users in satellites have a user in SOLMAN. From the SOLMAN system you can use transaction notif_create. 2.Check note 508224 in order to create nww messages. 3.
http://www.rbe-plus.ru/pdf/solman_ServiceDesk.pdf
SAP Solution Manager Service Desk is integrated as an added value to optimize SAP solution operations. Features: Existing help desk application as primary help desk (recommended to support primarily non-SAP components) Proven support channels are preserved, no end user training necessary Messages only forwarded to SAP Solution Manager if
http://www.purple-it.com/teched/ITM205.pdf
SAP Solution Manager ITSM Usage Rights Core capabilities and typical ITSM extensions Following SAP solutions are NOT included the SAP Solution Manager usage rights given with the support agreement*: • SAP JAM which can be integrated in ITSM scenarios to …
https://answers.sap.com/questions/4565555/solution-manager-service-desk.html
8) The action profile for the support desk message can be set to u2018SLFN0001_ADVANCEDu2019. 8.1) From SPRO select SAP Solution Manager then Scenario Specific Settings. 8.2) Select the item Service Desk and then to general settings. 8.3) Execute …
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