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https://wiki.scn.sap.com/wiki/display/SM/Support+team+determination+in+SAP+Solution+Manager+7.1
Sep 02, 2016 · Service Desk: Support team determination in Solution Manager 7.0 The system carries out automatically the determination if the support team field is not filled when the incident is created. You can use determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139).
https://blogs.sap.com/2007/10/06/service-desk-support-team-determination/
Oct 06, 2007 · Support team determination via SAP component. This is an update to the SAP Marketplace Note 616946. Valid for Solution Manager 7.0, screens taken from a Solution Manager 7.0 stack 9. Step 1. Create your own organizational data for the Support Desk model of your company from transaction ppoma_crm.
https://answers.sap.com/questions/11226352/support-team-determination-in-solution-manager.html
Sep 23, 2014 · Option :1 End -user can create the ticket from satellite system GUI. Help -> create support message . Note: if we Implement BRF plus Automatic Support Team determination will be triggered based on issue component . Option :2 from UI: (Solman System (Tcode:SM_CRM)
https://answers.sap.com/questions/10104927/solution-manager-service-desk-support-team-determi.html
Jun 27, 2013 · pls check the determination in PFAC if it is working fine. create a new ticket and check if now your action is called with determination of value In addition check this blog from dolores
https://archive.sap.com/documents/docs/DOC-14688
Solution Manager Service Desk Support Team Determination This article walks you through step-by-step how to set up Solution Manager automatic Support team determination …
https://www.sapfoundry.com/
[ Configure SAP Solution Manager Service Desk in 1 Day ] ... Support team determination. The Support Team is defined using determination rule CRM_DNO_1 (technical name AC 13200137). This rule is triggered by an action that is processed when a Service Desk message is saved. The rule bases the determination on responsibilities.
https://blogs.sap.com/2008/05/02/service-desk-implementation-guide-part-i/
May 02, 2008 · Implement a support organization in between the end users and the support partner. This organization will be the Solution manager support org, and will include all the first level message processors. The support organization will have the following structure: First Level support = In solution Manager and handled by internal support team.
https://apps.support.sap.com/sap/support/knowledge/preview/en/2501191
2501191-BRFPLUS Support Team Determination rule fails with info message "is not equal to *" for the provided SAP component Symptom The Action " Find Support Team Responsible by FDT Rule " (based on action definition SMIN_STD_FIND_PARTNER_FDT ) fails to execute successfully in an Incident and no Support Team is determined
https://support.sap.com/en/alm/solution-manager/processes-72.html
With the new release, 7.2, SAP Solution Manager also provides unprecedented support for your digital transformation journey, and the complete lifecycle of SAP S/4HANA, as well as SAP HANA.* Access the SAP Solution Manager Expert Knowledge Wikis for the expert knowledge of the processes, structured along the four key value chains:
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