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https://www.thinkhdi.com/library/supportworld/2016/benefits-standard-operating-procedures-tech-support.aspx
One of the most critical elements in support is the management of an SOP manual. This manual lists all the tasks that are essential for a support center’s success. A solid SOP will clarify at what time a procedure is done and who is responsible.
https://success.trendmicro.com/solution/1058013-standard-operating-procedure-sop-for-performance-issues-in-worry-free-business-security-7-0-wfbs
Standard Operating Procedure (SOP) for performance issues in Worry-Free Business Security 7.0 (WFBS) ... The system slows down when accessing some applications. The system is having a high CPU utilization. ... The XPerf toolkit installer does not install the tools on XP or Windows 2003. To enable XPerf support for XP, refer to the Microsoft ...
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
support, and steady state support once the application has stabilized. We provide all types of support levels i.e. L1, L2, L3, and L4 support during the warranty / hyper care phase, and L2, L3, and L4 support during the steady state support. Brief description of different support options are given below: L1: It is the initial level of maintenance
http://regents.ohio.gov/obrpmcop/forms/templates/temp_systemapplicationsupport.doc
The purpose of the System/Application Support checklist is to ensure that all necessary system/application support processes, procedures, and materials are defined and documented. The Project Manager, Development Lead and Development Team, working with the Support Services representative, should use the System/Application Support checklist in planning for transition and long-term support …
https://www.england.nhs.uk/wp-content/uploads/2014/08/sop-dent-perf-list.pdf
Standard operating procedure (SOP) for primary care support services Standard operating procedure for processing applications to join the dental performers list, including preparation of the pack required for medical director/responsible officer (RO) consideration and details for processing changes of circumstance/status and transfers
https://www.jobhero.com/what-is-an-application-support-analyst/
Application Support Analysts are charged with responding to and resolving customer issues in regards to smartphone or computer applications. The types of applications they work on can range from mobile games to banking software, and they typically deal with a great number of customers on a daily basis.
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