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https://secure2.sophos.com/en-us/support.aspx
Sophos Support Plans Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. Receive Training As a Sophos Customer, you can attend our courses and webinars to stay up to date.
https://secure2.sophos.com/en-us/support/open-a-support-case.aspx
For Critical Cases: You’ll receive a case number when you submit your ticket. Once you have this number, call us for immediate assistance. Select your region below to view the correct number to call.
https://www.sophos.com/en-us/company/contact.aspx
Sophos has three main facilities in North America. They are located in Boston, Massachusetts; Santa Clara, California; and Vancouver, British Columbia. These offices service North America, Central America, and South America. The Sophos US Training Center is located at our Burlington, MA facility.
https://www.sophos.com/en-us/company/contact/apac.aspx
This Sydney-based subsidiary provides hands-on technical support for Australia and New Zealand. It also houses one of the research labs that forms part of Sophos's global network. Sophos Computer Security Pte Ltd Chinese representative office supports Sophos business partners, OEMs and customers in China and Taiwan.
https://community.sophos.com/kb/en-us/14682
Sep 01, 2019 · To avoid delays when contacting Sophos, customers must provide the Sophos license number or username. There is no phone or email support for any of the free tools, or Home Edition products (see Sophos Free Tools). If the Sophos Anti-Virus, or another product are provided by the company, college or local authority, local support must be contacted.
https://support.home.sophos.com/hc/en-us/articles/115005585566-Contacting-Sophos-Home-Support
Sophos Home support is available to customers using both the Free and Premium products. Sophos Home Free customers only have access to knowledge base articles on the Sophos Home Support page. Sophos Home Premium customers have access to dedicated support personnel via chat and webform after logging into the Sophos Home dashboard. Note:
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