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https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
https://azure.microsoft.com/en-us/support/plans/
You can purchase the Professional Direct, Standard, and Developer support plans with the Microsoft Customer Agreement. You can also purchase the Professional and Standard support plans with the Enterprise Agreement. Whether you buy directly from Azure.com or with the help of a Microsoft representative, you’re covered by the same agreement.
http://www.computereconomics.com/page.cfm?name=it%20spending%20and%20staffing%20study
Preparing a benchmark for IT spending or IT employee staffing levels can be a difficult exercise for any business. Our IT Spending and Staffing Benchmarks study makes the job easier by providing an IT spending framework with hundreds of ratios, statistics, and other IT cost metrics for strategic IT budget analytics. IT spending as a percent of revenue and dozens of other IT budget ratios are ...
https://www.payscale.com/research/US/Job=Desktop_Support_Technician/Hourly_Rate
The average hourly pay for a Desktop Support Technician is $19.91. Visit PayScale to research desktop support technician hourly pay by city, experience, skill, employer and more.
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
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