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https://www.thinkhdi.com/library/supportworld/2016/benefits-standard-operating-procedures-tech-support.aspx
When I was teaching a recent HDI Support Center Manager course, I was hit with the reality once again on the number of managers that overlook the importance of creating or maintaining Standard Operating Procedures (SOPs). One of the most critical elements in support is the management of an SOP manual. This manual lists all the tasks that are essential for a support center’s success.
https://www.smartsheet.com/standard-operating-procedures
IT standard operating procedures may be required by your organization for compliance with financial and technical regulations and standards. This IT standard operating procedure template in Word provides a reminder not only to define and document troubleshooting, security events, and setup procedures, but also to create maintenance schedules ...
https://www.edgeware.net/support-desks-standard-operating-procedures/
Support Desk’s Standard Operating Procedures. ... Prior to requesting technical support you agree to create adequate backups of your. ... The client will be charged over and above the rate for helpdesk support at Edgeware’s standard published rates for on-site service at the time.
https://bizfluent.com/list-6345581-desk-standard-operating-procedures.html
Businesses use standard operating procedures to document the steps needed to deliver or complete specific processes or tasks. In help desk terms, SOPs outline how operators should handle customer queries. This allows staff to manage all responses in a structured and uniform way from initial contact to …
https://www.microstrategy.com/getmedia/70ba8dad-ab67-49f9-abe2-d044cb2ecc8f/Technical_Support-Policies_Procedures
Technical Support Policies and Procedures Guidelines for interacting with MicroStrategy Technical Support. TABLE OF CONTENTS TECHNICAL SUPPORT POLICIES AND PROCEDURES 4 ... Standard support 18 A.2. Extended support 18 A.3. Premier support 19 A.4. Elite support 19 Section B. Comparison of offerings 20.
http://home.weston.com/training/WestonHelpdeskSOP.pdf
Weston Helpdesk & User Support SOP 3 Introduction Overview This SOP is designed to provide a guideline for training and execution of all Helpdesk functions at The Weston Group. The Helpdesk process is intended to be a conduit for responding to a wide variety of customer needs.
http://projectmanagementhacks.com/improve-quality-standard-operating-procedures/
Standard operating procedures (SOPs) are an important way to ensure consistent quality, support training and reduce risk. Unfortunately, these documents have a negative reputation in some circles. That’s understandable. A poorly written standard operating procedure is hard to understand and even more difficult to use. It doesn’t have to be that way. Learning how and […]
https://www.utm.edu/departments/its/_pdfs/InformationTechnologyServicesStandardOperatingProcedures-OverallOperations2010_version1.3.pdf
2010 Standard Operating Procedure. ... The committee is chaired by the manager of Technical Field Support Services unit and includes representatives from the Vice Chancellor areas. Academic Computing Advisory Committee: The committee meets at least once during ... Standard Operating Procedures – Overall Operations ...
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