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https://store.steampowered.com/stats/support/
Steam Support Stats Updated: January 29, 2020 @ 12:00am Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences.
https://steamcommunity.com/discussions/forum/1/611696927908917545/
Jan 27, 2015 · What is the average response time of Steam Support Hi, i opened a ticket with steam support about getting hacked on the 11th of this month and still havent recieved a single reply. I was wondering what the average response time of steam support is so i can get an idea of how long i should expect a response in.
https://www.vg247.com/2017/05/03/steam-support-stats-page-shows-how-long-youll-have-to-wait-for-a-response-on-any-given-day/
May 03, 2017 · Steam Support stats page shows how long you’ll have to wait for a response on any given day By Brenna Hillier, Wednesday, 3 May 2017 03:18 …Author: Brenna Hillier
http://www.escapistmagazine.com/news/view/170274-Steam-Support-Now-Showing-Typical-Response-Times
May 03, 2017 · Steam support is now displaying the typical wait time for different types of tickets on its support page. Steam support is slow. That's a compliant that anyone who uses Steam has heard.
https://www.reddit.com/r/Steam/comments/2pzden/steam_support_response_time/
It was 24 hours for me to get a response on a Steam Wallet Card issue. Seems like Valve heavily prioritizes billing support tickets and pushes everything else back. EDIT 2. Finally got unlocked after 16 days put it in as a billing problem get a response faster
https://www.reddit.com/r/Steam/comments/7vupms/steams_support_is_really_fast_in_2018_advice_to/
I lurk in dota and csgo communities and it's not rare to see threads talking about how steam support is bad after not getting what they wanted or not getting a response at all for something that the support obviously can't really help. So I guess it's where the reputation comes.
https://help.steampowered.com/en/wizard/HelpWithLoginInfo?reset=1&issueid=408
Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to ...
https://www.rockpapershotgun.com/2017/05/03/steam-support-stats/
Steam now has a page where you can track basic customer support data is what I’m trying to say.Steam Support tends to get invoked as a kind of punchline in discussions of the opaque roller-desk derby that is the Valve Corporation – a black hole into which players cast emails and which may or may not get a response from within the cube.
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