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http://steamcommunity.com/discussions/forum/1/864975249525395932/
Aug 03, 2013 · Steam Support is getting daily loads of tickets and they have to answer to all of them. That's the reason of the delay. In most cases they respond to you in 3-4 days. If not you can try sending a new ticket to them. I remembred once, I send to them a ticket, they replied to me after 10 days.
https://store.steampowered.com/stats/support/
Our on-going goal with Steam is to improve the experience of our users in all areas, including customer support. We believe that by sharing this data, we'll be able to spot problems earlier, identify areas for improvement, and to ultimately create better customer support experiences.
https://support.steampowered.com/
Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to ...
https://www.change.org/p/steam-support-doesn-t-help-they-need-a-restructure-to-better-help-customers
Additionally, most Steam users report that the initial responses sent by Steam Support tend to be generic copy and pastes, often taken directly from the Steam Support website. In a world where most online retailers and gaming companies have live chat and/or phone support, Steam’s slow, online-only, often universal response system is baffling ...
https://gamefaqs.gamespot.com/boards/916373-pc/69713730
I usually get a "canned" response within 48 hours, but after that the process of dealing with steam support is slow and laborious. If it's not run-of-the-mill stuff (like recovering a password or something) I often found it faster to email people at valve directly and see if they could light a fire under someone's ass.
https://www.techspot.com/news/69173-valve-launches-steam-support-stats-page-show-customer.html
May 03, 2017 · steam; Valve launches Steam Support Stats page to show customer service wait times ... A slow reply time is often one of the biggest criticism of …Author: Rob Thubron
http://www.escapistmagazine.com/news/view/170274-Steam-Support-Now-Showing-Typical-Response-Times
May 03, 2017 · Steam support is now displaying the typical wait time for different types of tickets on its support page. Steam support is slow. That's a compliant that anyone who uses Steam has heard.
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