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http://gemmistech.com/5-steps-to-take-before-calling-tech-support/
5 Steps to Take Before Calling Tech Support To succeed, your business probably depends on the technology it uses. Although the technicians at Gemmis Technologies are happy to help you solve any technical problems, we know that your business doesn’t always have the time or budget to call …
https://lifehacker.com/a-step-by-step-guide-to-getting-better-tech-support-1576312060
Step 1: Try Some Basic Solutions First. The person on the other end of the tech support line has to deal with tons of people every day who don't know much about computers. Some support lines even run off scripts they're required to go through no matter who's calling in.
https://www.wikihow.com/Get-Real-Help-From-Tech-Support
Mar 29, 2019 · Diffuse frustration before contacting tech support. Computer crashes and error messages often arrive at inopportune times, which can result in anger and anxiety. Go for a walk, make yourself a cup of tea or use another method to allow you to return to …Views: 6K
https://www.wikihow.com/Call-a-Tech-Support-Helpdesk
Oct 03, 2019 · How to Call a Tech Support Helpdesk. At one time or another, all of us have to deal with malfunctioning equipment or services, which means a call to the helpdesk. For many of us, it can equate to a painful process involving long waits,...Views: 25K
https://techtalk.gfi.com/13-things-every-employee-should-do-before-calling-the-helpdesk/
Aug 21, 2014 · 13 things every employee should do before calling the helpdesk. If you work in IT, at some point in your career you formed part of the ‘the helpdesk’ team. You may have started there or you might still be leading the team. In many organizations, the sysadmin fulfils all roles so they can rarely escape those phone calls.
http://forums.techsoup.org/cs/community/f/20/p/19566/76729.aspx
Sep 19, 2007 · If you're arriving at this thread through the Community forums, be sure to check out TechSoup's article Eleven Tips for Troubleshooting Software, which outlines basic steps you can take before calling tech support.
https://www.youtube.com/watch?v=eaxNnrXWab8
Dec 08, 2012 · https://www.doncrawley.com There are six steps that must occur in every tech support call in order for it to be successful. In this customer service tutorial video, IT author and speaker Don R ...Author: soundtraining.net
https://support.novell.com/techcenter/tips/ant20030801.html
Step 4. At this point, it is time to use a few utilities to see if the problem can be isolated. Support recommends the following: Use CONFIG.NLM and config reader to check software versions. In some cases, the output of this NLM will be requested by technical support. Run VREPAIR.NLM if you are having volume problems.
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