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https://support.sugarcrm.com/
Popular Topics. Content Updates. SugarCRM Support
https://www.bhea.com/blog/sugarcrm-case-management-support-ticketing-system-trouble-ticketing-system/
If the company has incentive mechanisms the customer support team members basically manually allocates whatever cases are available the moment they finish answering / responding to a case. Automatic Case / Ticket Assignment: SugarCRM can be configured to automatically assign the Cases / Tickets to the customer support team.
https://www.sugarcrm.com/feature/case-management-bug-tracking/
With our case management system, we help you easily manage team resources and productivity. You can also prioritize issues and allocate Cases based on support agent caseload and expertise. Use Sugar’s bug tracking software module to track and manage product related problems, either found internally or reported by your customers.
https://community.sugarcrm.com/thread/35025-create-a-support-ticket
Jan 11, 2020 · Hi Libby McDermott,. Creating a support ticket is covered in the Working With Sugar Support KB article. I may be able to help you with your currency issue if you provide some more details on how to reproduce the problem.Reviews: 1
https://community.sugarcrm.com/thread/21917
Feb 02, 2015 · It looks like by default, SugarCRM doesn't include a "ticketing system" unless you have the premium version. Are there any recommended modules that …Reviews: 7
https://www.youtube.com/watch?v=kv09IadpP_s
Aug 23, 2014 · Track customer support tickets in SugarCRM. You learn how to create a case in SugarCRM. Track customer support tickets in SugarCRM. ... SugarCRM Support Case Module Helpfolder. Loading ...Author: Helpfolder
https://www.sugarcrm.com/
Give customers the support they need quickly and confidently. See Solutions. Four-time PCMag Business Choice Award Winner for Customer Experience. When put to the Net Promotor Score test, SugarCRM ranks higher than Salesforce, Microsoft Dynamics, Oracle and all other major vendors. VIEW ALL SUCCESS STORIES
https://www.sugarcrm.com/feature/self-service-portal/
In addition to browsing articles and reaching out for assistance on issues, Sugar’s Self-Service Portal is the place your customers will come to communicate with support agents through notes and attachments.
https://support.sugarcrm.com/Documentation/Sugar_Versions/9.0/Ent/Administration_Guide/Email/
SugarCRM Support Documentation Sugar Versions 9.0 9.0 Enterprise Sugar Enterprise 9.0 Administration Guide Email Email Overview. Sugar comes with many different email-related capabilities, many of which require an administrator to set up or configure.
https://support.sugarcrm.com/Knowledge_Base/Getting_Started/Introduction_to_Email_Functionality_in_Sugar/
SugarCRM Support Knowledge Base Getting Started Introduction to Email Functionality in Sugar Introduction to Email Functionality in Sugar Overview. Some critical CRM functions rely on integrating Sugar with an email system. This article is an introduction to the options available for sending and receiving mail in Sugar.
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