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http://meetings.hayesmanagement.com/blog/4-steps-to-the-perfect-super-users
Jul 06, 2016 · Assist and follow-up on critical issues immediately, so that the super user can communicate the outcome to end-users. Hold regular check-in meetings and be open to meet as needed. Make notes as to how the super user is doing throughout the implementation. Address negative feedback immediately and communicate positive results with your super user.
https://blog.sapinsight.com/2014/03/10/sustainable-super-user-programs-are-built-on-a-solid-super-user-model/
Mar 10, 2014 · Maintaining a sustainable Super User Program needs a firm commitment from executive management because the Super User needs support; from upper management, the IT staff, SAP, and their own Users..A sustainable program can only be attained on the foundation of a solid Super User Model. A solid Super User Model begins and ends with meeting the ...
https://itelligencegroup.com/us/local-blog/application-managed-services-local-blog/sap-super-user-what-does-it-take-to-be-one/
The first thing to understand as a SAP Super User is that you are the first line of support for your customers (your colleagues using SAP). When users need help running a transaction, identifying the source of a problem, or understanding integration points, they turn to you for answers.
http://hosteddocs.ittoolbox.com/cm120308.pdf
The Super User model, sometimes called the Power User or Champion User model, is based on the concept of bringing talented users into positions of leadership for the SAP system. Doing this
https://blogs.sap.com/2016/10/26/stories-field-5-steps-building-super-user-network/
Oct 26, 2016 · Stories from the Field: 5 Steps to Building a Super User Network. ... and I’ve managed user sustainment programs that have robust super user networks that provide ongoing end user support. ... I’ve seen the Super User model work for our customers, and it’s truly the key to the support model for companies running SAP. All the best ...
https://www.ogf.org/documents/Drafts/old/GridUserServicesBestPractices-02221.doc
Grid User Support Best Practices. ... As a basis for outlining the best practices, a model of support is given. The elements of this support model are based on the current practices and expected needs for Grid environments. ... In general, it is assumed that user support staff do not have superuser privileges on the systems and environments ...
http://news.unchealthcare.org/epic/training/super-user-responsibilities
Provider Super User Responsibilities. A Provider Super User provides support to LIP’s (Licensed Independent Providers) and end users in his or her department before, during, and after Go-Live to ensure the continuing success of the Epic@UNC implementation. Provider Super Users work with department leaders and IT, training, and optimization ...
https://www.slideshare.net/cristinmerritt/the-super-user-in-sap-presentation
Jan 27, 2009 · Every Super User has a Villain. 40. Change. 41. Weakened Support Loss of Resources Loss of Communication 42. Super User Sidekick “ Technology” Real Experience. Real Advantage. 43. Super User’s Arch Enemies: “ The Support Eroder” Weakens Support Real …
https://sapinsider.wispubs.com/Assets/Q-and-As/2011/October/Building-Super-User-Programs-QA-with-Doug-Whittle-transcript
I recently moderated a web forum with Managing your SAP Projects 2011 speaker Doug Whittle on building a super user program to drive user adoption and efficiencies. Questions came streaming in on choosing and rewarding your super users, full-time vs. part-time super users, striking the right balance in the relationship between IT, help desk, and super users, and other topics. For the full Q&A ...
https://answers.sap.com/questions/3010184/who-are-super-users-key-user-power-users-core-use.html
Sep 26, 2007 · I've seen Key User used in place of Super/Power User. I've seen more of this in companies that have not formalized their Super User Community. Now if we look to the future, I see Super User becoming the industry accepted and recognized role for those people in the business who support their users as the first line of defense.
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