Find all needed information about Symantec Priority Support. Below you can see links where you can find everything you want to know about Symantec Priority Support.
https://support.symantec.com/
Symantec Enterprise Support resources to help you with our products. Search our knowledge, product information and documentation and get access to downloads and more
https://www.symantec.com/services/premium-support
Partnership with a named advocate, a support expert focused on your solution specific goals. Access to a designated support engineer with advanced technical expertise for one Symantec product family who directly manages your cases. Priority access to seasoned support engineers after …
https://support.symantec.com/us/en/article.HOWTO82500.html
By default, the Mail Security transport agents are installed with a lower priority than the Microsoft Exchange antispam agents. This means that the Microsoft Exchange antispam agents act on emails before Mail Security transport agents. As a result, Mail Security may not detect spam or viruses.
https://support.symantec.com/us/en/article.TECH252469.html
Inbound Routes will accept a value of either a public IP address or Fully Qualified Domain Name (FQDN). The new route can be configured as either the Default route that will be used for all of your domains or as a Custom route specific to a singular domain.
https://support.symantec.com/us/en/article.TECH252456.html
To set the priority for named routes for Content Control. Select Services > Email Services > Inbound Routes. For the named route you want to prioritize, click Manage Settings. In the Change Priority column, use the arrow buttons to move the required routes up and down the list.
https://support.symantec.com/us/en/article.howto81154.html
If you want to change the default priority after installation, you can do so by using the Symantec Endpoint Protection Manager console. You can only configure load balancing when a site includes more than one management server. Load balancing occurs between the servers that are assigned to priority 1 in a management server list.
https://www.symantec.com/support-center/essential-services
Support Reference Guide – Learn about obtaining technical support and read Symantec’s Support terms Having the right technical support plan is vital to any IT and security risk management program. Some organizations may require a more advanced level of support.
https://support.symantec.com/us/en/article.TECH103175.html
All available Symantec Endpoint Protection Managers at that site are added to the default management server list with the same priority. If you add multiple Symantec Endpoint Protection Managers at the same priority, then clients and optional Enforcers can connect to any of the Symantec Endpoint Protection Managers.
https://support.symantec.com/us/en/article.TECH105706.html
If another process is performing a large amount of IO then Symantec Endpoint Protection will throttle the scan until the IO caused by other processes is reduced. If a scan is throttled, Symantec Endpoint Protection will continue to scan but at a much slower speed. Best Scan Performance – Symantec Endpoint Protection scans as fast as it can ...
https://support.symantec.com/us/en/article.info5569.html
Is there a preferred support channel Symantec recommends using? While all support channels continue to be available after November 4th including online resources, phone and chat (non-technical enquiries only), due to the anticipated higher than normal phone hold times, severity 2 – 4 cases should be opened via the web .
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