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https://searchitoperations.techtarget.com/tip/ITs-application-support-model-depends-on-everyone-outside-IT
IT's application support model depends on everyone outside IT IT wants to reduce application outages, boost performance and make users more productive. The best way to achieve these goals is to welcome outsiders onto the app support team.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://hrchitect.com/successful-support-model-part-2-meat-potatoes-2/
Nov 16, 2015 · Written by: Julia Hatton. Establishing a support model for your new Human Capital Management (HCM) system that ensures quick assistance to your end users and minimal disruption is a key part of an implementation project’s overall success.
https://www.britannica.com/topic/information-system/Management-support
Information system - Information system - Management support: A large category of information systems comprises those designed to support the management of an organization. These systems rely on the data obtained by transaction processing systems, as well as on data and information acquired outside the organization (on the Web, for example) and provided by business partners, suppliers, and ...
https://en.wikipedia.org/wiki/Operations_support_system
Operations Support Systems (OSS), or Operational Support Systems in British usage, are computer systems used by telecommunications service providers to manage their networks (e.g., telephone networks). They support management functions such as network inventory, service provisioning, network configuration and fault management.
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