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https://www.cio.com/article/3183132/8-tech-support-best-practices.html
8 tech support best practices Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line.Author: Jennifer Lonoff Schiff
https://iwantitnow.walkme.com/technical-support-best-practices-my-best-tips/
Apr 01, 2013 · Ok, so technical support seems to be viewed as insular from traditional customer service, and as a result, everyone’s overlooking my customer service analyses and advice while searching for the same advice, applied to technical support. Doggone it, I guess I have to actually talk about technical support best practices on their own terms then, to...
http://certmag.com/best-practices-in-tech-support/
May 04, 2007 · Best Practices in Tech Support. Posted on May 4, 2007 by cmadmin . As computers and the roles they play in peoples’ lives have changed over the years, tech support has changed, as well. Computer support was once something treated fairly casually outside of the business world — as far as residential support was concerned, people tended to ...
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