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https://www.process.st/checklist/customer-support-process-checklist/
Ticket info Determine the ticket type The first step of our customer support process is to move the ticket into one of the below categories. Categories of Tickets 1 Simple Question 2 Technical Issue 3 App Question 4 Sales Question 5 Marketing/PR Question 6 Billing Question 7 Feature Request 8 Mixed-type question 9 I'm not sure question Ticket Examples 'Hi there, what exactly is Process Street ...
https://searchstorage.techtarget.com/tip/Prepare-a-tech-support-checklist
Oct 29, 2003 · Prepare a tech-support checklist. What should be on that list. Share this item with your network: By. ... When you present your problem to vendor tech support, it's a good idea to have all that information organized and at your fingertips. So it pays to have a checklist of information that puts all of it on a single screen, or a single sheet of ...
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https://www.process.st/checklist/it-support-process/
Introduction: IT support is all too often taken for granted; along with expectations of general expertise come the widely-distributed assumptions that you have memorized the ins-and-outs of each-and-every system under the sun, whilst being magically prepared to resolve any support ticket at the snap of the customer's fingers. "Being a support tech often means being invisible until something ...
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