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https://techbeacon.com/enterprise-it/8-it-service-management-metrics-matter-most
We know these are the eight metrics that matter most because empirical evidence from more than 4,000 IT service and support benchmarks supports this conclusion. But here's a deeper look at why these metrics are so critically important. Cost per ticket. Cost per ticket is the best indicator of efficiency in service and support.Author: Jeff Rumburg
https://www.kayako.com/blog/customer-support-metrics/
Mar 03, 2016 · Customer support productivity metrics. Use these metrics to see if any further training is needed to keep your customer support team from repeating the same problems over and over.. Download the free Ultimate Guide to Customer Service Metrics Cheat Sheet for how to measure customer support productivity metrics.. In this section:
https://www.quora.com/What-are-the-most-important-performance-metrics-for-tech-support
All your questions are answered in this handy customer support metrics online guide, but I'll also address them here. I think by industry term standards on "time-to-resolution" you're referring to average resolution time, and "average time spent w...
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