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https://www.indeed.com/q-Technical-Support-Cost-Ratios-jobs.html
1,527 Technical Support Cost Ratios jobs available on Indeed.com. Apply to Master - Unlicensed, Customer Service Representative, Engineer and more!
https://www.thefreelibrary.com/Benchmark+report%3a+technical+support+cost+ratios.-a014415000
When we look at support costs among consumer software companies, moreover, it's clear that declining product prices won't automatically translate into higher support cost ratios. * The productivity question: We feel strongly that the real problem with tech support costs is the industry's failure to grapple with fundamental productivity issues.
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was …
https://www.computereconomics.com/page.cfm?name=IT%20Spending%20and%20Staffing%20Study
Our IT Spending and Staffing Benchmarks study makes the job easier by providing an IT spending framework with hundreds of ratios, statistics, and other IT cost metrics for strategic IT budget analytics. IT spending as a percent of revenue and dozens of other IT budget ratios …
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