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https://www.dailywritingtips.com/how-to-send-tactful-emails-from-a-technical-support-desk/
How to Send Tactful Emails from a Technical Support Desk By Ali Hale. ... Putting it all together, here’s an example of how not to do it: ... Put your hands up if you work in tech support and you needed to be *told* to not tell the user ‘this is a catastrophic error’.
https://www.nimble.com/blog/writing-better-support-emails-for-humans/
If you see they have an auburn.edu email address, for example, throw in a “Go Tigers!” or other tidbit. Chase must be doing something right — 37signals consistently shows a very high level of customer satisfaction! Visit Support Ops (a community devoted to bringing humanity back to the world of customer support) or find them on Twitter.
https://www.groovehq.com/support/customer-service-email-templates
Create your own customer service email templates. Although the customer service email templates we shared today cover very specific situations, the concepts in them (empathy, sharing information, promising resolutions) can be applied to just about every support situation.Author: Melissa Rosen
https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
Tech support scams are common. In 2017, the FTC received more than 150,000 reports about these scams from people like you. Add your voice. Report tech support scams to the FTC. Now that you know how to recognize a tech support scam, share what you learned with someone you know. You might help them avoid a tech support scam.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Qualified tech support specialists are in demand, but the work is not easy, often requiring on-call or shift work. It is possible to spend a career in tech support, moving up to supervisor and management levels. Alternatively, technical support work can provide a firm foundation for careers in other fields that also involve extensive computer use.
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