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https://www.itic.org/policy/industry-standards
Policy - Industry Standards. Industry Standards Go Back With manufacturers, suppliers and customers in every significant global market, the technology sector continues to grow and fuel societal and economic progress worldwide. Market-driven, private sector-led standards are a core component of that success, providing technical criteria and ...
https://www.microsoft.com/en-us/legal/IntellectualProperty/IPLicensing/ip2.aspx
Microsoft's Support for Industry Standards. Like other leading high-tech firms, Microsoft regularly contributes to the development of industry standards. Industry standards are vitally important to the development of the Internet and to interoperability among mobile devices and other computers.
https://servicestrategies.com/scp-standards/support-standard/
The SCP Support Standard defines 12 major criteria required to operate a successful technical support operation. These performance standards for customer service are broken down into detailed business elements, each with specific performance metrics, best practice guidelines and measurable results.
https://hiverhq.com/blog/customer-service-metrics/
For modern day businesses, customer service is no longer a support function. It has a direct impact on several key organizational KPIs and is often the difference between an average company and an industry leader. But how do you really know if your service standards are up to your customers’ expectations?
https://www.comptia.org/content/research/it-industry-trends-analysis
Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. About this Report. CompTIA’s IT Industry Outlook 2020 provides insight into the trends shaping the industry, its workforce, and its business models.
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