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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support ... try to answer what may become a vital question for an entire sector of the technology industry: is there a future in providing technology support?
https://blog.capterra.com/tech-support-trends-for-2018/
In 2017 several trends rocked the tech support industry, including the rise of messaging apps for tech support. I warned in 2016 that brands shouldn’t use Messenger for customer service, but the truth is that brands need to take customer service requests however customers want to give them.
https://www.helpscout.com/helpu/supportive/2017-customer-support-trends/
An Exhaustive List of 2017 Customer Service Trends and Predictions. Aircall says there are 5 top customer service trends to look out for in 2017; Buffer reports on The Biggest Social Media Trends to Watch for in 2017 (you guessed it: social media support is among them!) 2017 Customer Experience Trends from The Center for Client RetentionAuthor: Mathew Patterson
https://www.comptia.org/content/research/it-industry-trends-analysis
According to CompTIA’s Tech Buying Trends Among Small & Medium-Sized Businesses, the top technology area where SMBs need the most work is integrating various platforms, applications, and data. Large businesses are focused on integration as well, but they have more internal resources that they can lean on.
https://www.accenture.com/us-en/insights/technology/technology-trends-2019
What the post-digital era will look like. Today, digital technology is a strategic priority for every business. In the Accenture Technology Vision 2019 survey of more than 6,600 business and IT executives, 94 percent of respondents said the pace of technology innovation in their organizations had either accelerated or significantly accelerated over the past three years.
https://www.anythingresearch.com/industry/Business-Support-Services.htm
Market Size & Industry Statistics. The total U.S. industry market size for Business Support Services: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders.In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.
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