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https://www.wikihow.com/Handle-an-Irate-Customer-on-the-Phone
Nov 02, 2019 · Encourage them with brief verbal prompts. The customer cannot see you, so some verbal feedback helps reassure that the line has not gone dead, and you are listening. As they talk, make indications that you are listening, such as "Uh huh,” “Okay,” and “Oh, wow.”Views: 566K
https://broadly.com/blog/customer-service-roleplay-scenarios/
Customer Service Scenario 1: Angry customer. An angry customer is something just about every seasoned business owner has witnessed. Since most small businesses don’t typically have dedicated customer service reps, the person needing to know these customer management skills should also participate in the role-playing scenarios we’ll cover later.
https://sharpencx.com/blog/handle-angry-customers/
Oct 18, 2016 · Angry customers consume the majority of your agents’ time at work. Turns out, some 75% of customers believe it takes too long to reach a live agent. And another one-third of customers find phone support the most annoying service channel.. This means that more often than not, when customers reach out for help, they’re already fuming by the time they reach an agent.
https://www.youtube.com/watch?v=gD7xQGXpSBg
Apr 07, 2009 · This customer signed up for a monthly dial-up account. Three months later he calls and asks why he was billed every month when he didn't cancel. He told our reception that he thought if we didn't ...Author: freethrillsdotcom
https://www.userlike.com/en/blog/customer-service-scenarios
The toughest customer service scenarios don’t have easy answers — creating stress and uncertainty. Having a fallback plan for those makes you more confident and reliable. Here are the 7 toughest customer service scenarios to prepare for.
https://www.groovehq.com/support/customer-service-email-templates
Tap into the time-saving and stress-relieving power of customer service email templates. In customer service, there’s an underlying fear that every single email you send might be the big one. This might be the one that goes viral on social media. This could be your founder’s nephew posing as an angry customer.Author: Melissa Rosen
https://www.callcentrehelper.com/dealing-with-angry-customers-152.htm
Dealing with Angry Customers . ... I worked customer service for 10 years in call centers and the above was definitely good advice a few years ago; you had time in-between calls to de-stress back then. However, now that most companies let go of large amounts of CSRs and have the remaining workers take 2-3 times the amount of calls FOR THE SAME ...
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