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https://study.com/articles/Job_Description_of_a_Technical_Support_Technician.html
Job Duties. Technical support technicians must have a solid understanding of computer hardware and software, since they spend a good portion of time answering questions about hardware and software problems. They may work for organizations, vendors, or companies that provide third-party contract technical support.
http://www.insitesupport.com/technical-support-representative-job-description/
Duties and Tasks/Essential Functions: Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
https://www.fieldengineer.com/skills/what-is-a-technical-support-engineer
Technical Engineer Responsibilities Technical Engineer install and configure computer applications. Engineers monitor and maintain computer networks. Technical Engineer configure operating systems. Technicians resolve issues related to the network. Technical Support Engineer prioritize and ...
https://hiring.monster.com/employer-resources/job-description-templates/technical-support-representative-entry-level-job-description/
Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps. Improves client references by writing and maintaining documentation.
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