Tech Support Management

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What is Technical Support (Tech Support)? - Definition ...

    https://www.techopedia.com/definition/9675/technical-support-tech-support
    Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how ...

Support Details.com [Get Your Browser Version, System ...

    https://supportdetails.com/
    SupportDetails.com has everything you need to know to keep tech support people happy: which computer you are using (PC or Mac), which operating system (Windows or OS X), which web browser (eg, Firefox, Chrome, Safari, Edge), your IP address and more system information.

How to Spot, Avoid and Report Tech Support Scams FTC ...

    https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
    Tech support scams are common. In 2017, the FTC received more than 150,000 reports about these scams from people like you. Add your voice. Report tech support scams to the FTC. Now that you know how to recognize a tech support scam, share what you learned with someone you know. You might help them avoid a tech support scam.

Top 25 Thought Leaders in Technical Support and Service ...

    https://www.thinkhdi.com/library/supportworld/2017/top-25-thought-leaders-technical-support-service-management.aspx
    Here at HDI, we want to help you keep your New Year’s resolutions (well, most of them—we won’t hold you to that “drink less coffee” nonsense)! To help you start your year off right, we’ve compiled a list of the top 25 thought leaders in technical support and service management.

Technical Support Manager Salary PayScale

    https://www.payscale.com/research/US/Job=Technical_Support_Manager/Salary
    The average salary for a Technical Support Manager is $77,255. Visit PayScale to research technical support manager salaries by city, experience, skill, employer and more.

Important Skills for Tech Support Jobs

    https://www.thebalancecareers.com/tech-support-skills-list-2063774
    May 21, 2019 · Qualified tech support specialists are in demand, but the work is not easy, often requiring on-call or shift work. It is possible to spend a career in tech support, moving up to supervisor and management levels. Alternatively, technical support work can provide a firm foundation for careers in other fields that also involve extensive computer use.



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