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https://www.kayako.com/blog/customer-support-metrics/
Mar 03, 2016 · Customer support productivity metrics. Use these metrics to see if any further training is needed to keep your customer support team from repeating the same problems over and over.. Download the free Ultimate Guide to Customer Service Metrics Cheat Sheet for how to measure customer support productivity metrics.. In this section:
https://www.jitbit.com/news/customer-support-metrics/
Apr 03, 2019 · In my opinion, customer support metrics of an individual tech and of a whole company are the same. The most important metric and, to be honest, the only one we track seriously in terms of measuring performance is response time.Author: Robbie Richards
https://www.quora.com/What-are-the-most-important-performance-metrics-for-tech-support
All your questions are answered in this handy customer support metrics online guide, but I'll also address them here. I think by industry term standards on "time-to-resolution" you're referring to average resolution time, and "average time spent w...
https://www.yelp-support.com/Yelp_Reservations_Tech_Support_Metrics?l=en_US
Yelp Reservations Tech Support & Metrics Yelp Reservations Tech Support & Metrics. Learn how to troubleshoot any technical issues you may be having on the Yelp Reservations website or app, and take advantage of the various metrics and reports you can run on your business.
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