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https://www.collab.net/support/support-priority-definitions
Support Priority Definitions Priority 1 (Critical business impact) Definition – Priority 1 selection indicates that customer is unable to use the CollabNet VersionOne application, resulting in a critical impact on business operations. This condition requires immediate resolution.
https://support.twilio.com/hc/en-us/articles/223136087-Support-ticket-priority-levels-explained
Our Support team uses the following definitions for a ticket's Priority Levels: Priority 1: Business critical. Only available for production applications.Represents a complete loss of service or a significant feature that is completely unavailable, and no workaround exists.
https://serverfault.com/questions/302589/how-should-the-user-support-decide-on-the-priority-of-an-issue
customer calls and opens a panic, Priority-1 case; Support determines it's a Severity 3 or 4 level based on technical merit; determination of "how important" the specific customer is (all companies have their more and less needy, and their more and less important customers) - adjustment of Severity level …
https://www.tjc.edu/info/20058/office_of_technology_services/38/service_desk_priority_levels
Service Desk Priority Levels; Service Desk Priority Levels. Normal Business Hours (Monday-Friday, 8am-5pm) ... Support to customers requiring onsite assistance as well as second level support are handled by the Technical Services team and other teams within the Information Technology department. Priority Level DescriptionAuthor: Allen Arrick
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