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https://www.utica.edu/academic/iits/statistics.cfm
IITS Technical Support Statistics The purpose of this page is to provide the campus community with statistical information relevant to the services IITS provides. If you have any suggestions for further information you'd like to see here, please contact us. Current Academic Year, …
https://www.statista.com/statistics/314445/worldwide-it-support-services-spending-forecast/
Jul 22, 2019 · The statistic forecasts worldwide spending on IT support services from 2015 to 2020.
https://www.groovehq.com/customer-service-statistics
80 Customer Service Statistics: 8 Lessons to Fuel Growth in 2019 and Beyond. Success isn’t built on customer service statistics alone but transforming support data into actionable lessons. Discover the numbers that matter and exactly how to apply them.
https://www.schneier.com/blog/archives/2017/04/research_on_tec.html
Research on Tech-Support Scams. Interesting paper: "Dial One for Scam: A Large-Scale Analysis of Technical Support Scams":Abstract: In technical support scams, cybercriminals attempt to convince users that their machines are infected with malware and are in need of their technical support.In this process, the victims are asked to provide scammers with remote access to their machines, who will ...
https://www.ibm.com/products/spss-statistics/support
SPSS Statistics Subscription; Troubleshoot the SPSS Statistics Trial and SPSS Subscription. Get your SPSS Trial subscription questions answered. For paid subscription questions, open a Technical Support case. If you have a question about your order, contact IBM …
https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm
Computer support specialists provide help and advice to computer users and organizations. Work Environment. Most computer support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because computer support is important for businesses, support services may need to be available 24 hours a day.
https://www.ibm.com/blogs/think/2017/12/support-trends/
Dec 14, 2017 · In recent years, the field of technology support has evolved rapidly to catch up with disruptive services technologies. In the meantime, technology innovation has led to fundamental changes in how support services are delivered. We highlight the following five technology trends expected to drive the evolution of the technology support services industry, and to shape new paradigms of support ...
https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
Tech support scams are common. In 2017, the FTC received more than 150,000 reports about these scams from people like you. Add your voice. Report tech support scams to the FTC. Now that you know how to recognize a tech support scam, share what you learned with someone you know. You might help them avoid a tech support scam.
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