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https://www.networkworld.com/article/2202286/tech-support-teams-understaffed-by-42-.html
Today's tech support teams are significantly understaffed, which leaves staffers juggling too many requests for help and end users suffering long wait times to get that help.Author: Ann Bednarz
https://www.cio.com/article/2408994/tech-support-teams-understaffed-by-42-.html
Tech Support Teams Understaffed By 42% Today's tech support teams are significantly understaffed, which leaves staffers juggling too many requests for help and end users suffering long wait times ...Author: Ann Bednarz
https://www.itworldcanada.com/article/u-s-tech-support-teams-understaffed-by-42-per-cent/43539
U.S. tech support teams understaffed by 42 per cent Ann Bednarz @itworldca Published: April 28th, 2011. Today’s tech support teams are significantly understaffed, which leaves staffers juggling ...
https://www.networkworld.com/article/2285303/tech-support-could-use-more-help.html
Corporate help desks are significantly understaffed in the minds of the IT leaders who run them, according to the results of a recent poll from IT staffing firm Robert Half Technology.
https://searchcio.techtarget.com/news/1270686/CIOs-Technical-support-teams-woefully-understaffed
You're not the only one whose technical support staff is working on a wing and a prayer. A survey from staffing firm Robert Half Technology in Menlo Park, Calif., finds that CIOs believe their technical support teams are 40% smaller, on average, than they should be.
https://securityintelligence.com/security-risk-staffing-it-teams-overworked-employees/
May 09, 2014 · Why Overworked Employees Are Security Risks. ... IT support teams are understaffed by 42 percent on average. ... overworked tech staff justified?Author: Diana Kelley
https://insights.dice.com/2011/04/28/tech-support-groups-are-trying-to-do-too-much-with-too-little/
Apr 28, 2011 · Some good news if you’re looking for a job in tech support: Departments are understaffed and juggling too many requests, in turn leading to long wait times for people who are sure they have better things to do. While this isn’t new, a survey of CIOs by Robert Half found that support teams are, on average, 42 percent smaller than they should be.
https://support.office.com/en-us/article/Get-technical-support-for-Teams-be1c7768-a760-4532-a593-f5fa06027997
Get technical support for Teams. Get technical support for Teams. Microsoft Teams More... Less. Your first resource for technical support is your IT admin, who manages Microsoft Teams settings for your organization. They can work with us to solve any problems you're having.
https://www.itbusiness.ca/news/eight-strategies-to-build-a-strong-tech-support-team/11594
Technical support workers can act as a company’s frontline ambassadors of good will and play a vital role in client retention. However tech support teams are most effective when themselves supported by company programs that respond to their needs, says an industry insider.
https://www.itworldcanada.com/article/bt-retail-cio-mentoring-is-100-per-cent-part-of-my-job/43538
BT Retail CIO: ‘Mentoring is 100 per cent part of my job’ anh nguyen @itworldca Published: April 28th, 2011. ... U.S. tech support teams understaffed by 42 per cent .
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