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https://www.itworld.com/article/2694475/what-to-do-before-you-call-it-support--a-checklist.html
What to do before you call IT support: A checklist Before you contact tech support, use this checklist to possibly solve the most common IT problems
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Technical support staff maintain computer systems, ensure that they run smoothly, and fix problems as they arise. Tech support staff may also install and configure new hardware, undertake regular upgrades, and help other employees set up accounts, reset passwords, and other computer system related questions.
https://www.spiceworks.com/it-articles/troubleshooting-steps/
Troubleshooting IT can be… tedious (understatement of the year). End users submit seemingly endless problems ranging from complaints of their Internet being “slow” to forgotten passwords to constant printer pains. What’s your plan of action for the next vague phone call, email request about tech issues, or help desk ticket from a big wig who needs his computer fixed…
https://support.supremainc.com/en/support/solutions/articles/24000021138--biostar-1-biostar-1-service-troubleshooting-checklist
1. Is there a BioStar 1 service? Follow the procedure below: [BioStar 1] BioStar 1 Service Missing. 2. Is the BioStar 1 service running? Check BioStar Server Config and check that the service is running.. You must run with administrative privileges.. If you have changed the default values of the Thread Count and Server Matching, try changing the values to the default again and see if it helps ...Author: Ethan Kim
https://www.process.st/checklist/customer-support-process-checklist/
Ticket info Determine the ticket type The first step of our customer support process is to move the ticket into one of the below categories. Categories of Tickets 1 Simple Question 2 Technical Issue 3 App Question 4 Sales Question 5 Marketing/PR Question 6 Billing Question 7 Feature Request 8 Mixed-type question 9 I'm not sure question Ticket Examples 'Hi there, what exactly is Process Street ...
https://www.computerhope.com/basic.htm
May 21, 2018 · Basic computer troubleshooting. Updated: 05/21/2018 by Computer Hope. Below is a listing of commonly asked computer questions and answers and basic troubleshooting steps for operating systems, software, and computer hardware.
https://support.hp.com/us-en/
Find and contact HP customer support and services, download drivers, diagnostic tools, manuals and troubleshooting info for your HP printer, laptop, computer, tablet, apps and services.
https://www.verizonwireless.com/support/
Find support for your Verizon Wireless service, plan, devices and features, including FAQs, step-by-step instructions, videos and device simulators.
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