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https://www.31west.net/call-center-information/support-levels/
Tier-3 (T3) or Level-3 (L3) Support This is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support or support line 3 denoting expert level troubleshooting and analysis methods.
https://en.wikipedia.org/wiki/Technical_support
Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level troubleshooting and analysis methods.
http://hostingsupportguru.com/about/support-levels/
The 3rd Level Support Engineers are experts in their fields and are responsible for not only assisting both 1st Level Support and 2nd Level Support, but with the research and development of solutions to new or unknown issues
https://www.lawinsider.com/dictionary/third-level-support
Definition of Third Level Support Third Level Support means backup technical support to two representatives of Licensee’s Second Level Support team (the “Authorized Callers”). Palm will identity to Licensee its technical support personnel for the Palm Software (the “Designated Support Personnel”).
https://www.indeed.com/q-3rd-Level-Technical-Support-Infrastructure-Job-jobs.html
1,488 3rd Level Technical Support Infrastructure Job jobs available on Indeed.com. Apply to IT Support, Administrator, IT Technician and more!
https://joehertvik.com/help-desk-definitions-level-1-level-2-level-3-support/
In one of my roles, I run a Help Desk for two companies outside of Chicago. One of the confusing things about Help Desk management and talking to people about an IT Operations Help Desk, is that people don’t understand what Level 1, Level 2, and Level 3 Help Desk support is (as well as Level 0 support and Level 4 support, which not everyone talks about).
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
The role of individuals will of course vary from company to company. In some companies one person will do all of these roles, whilst is others the roles will be extensively seperated to where you will have a whole 1st Line Support desk team, with gradually increasing teams of individual expertise at the 2nd and 3rd …
https://www.cfsnwmi.org/thirdlevel/
We all need help sometimes. We may not always know where to turn. Third Level offers guidance for youth and young adults as they navigate life’s challenges. We help… Teens who are “couch surfing” and need somewhere to stay. Older youth who are on their own, trying to make it …
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