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https://www.profitableventure.com/starting-tech-support-company/
Starting a Tech Support Company – Sample Business Plan Template. 1. Conduct Your Feasibility Studies. The first and perhaps the most important thing that is expected of you to do in the bid to launch your tech support company is to carry out your feasibility studies within the location that you intend launching the business.
https://aws.amazon.com/premiumsupport/plans/business/
We recommend Business Support if you have production workloads on AWS and want 24x7 access to technical support and architectural guidance in the context of your specific use-cases. In addition to what is available with Basic Support, Business Support provides:
https://bizfluent.com/how-5856047-develop-customer-service-model.html
A good customer service model focuses on increasing satisfaction while decreasing or minimizing customer conflict. Implementing a business model that focuses on an atmosphere of service is essential to the majority of businesses worldwide. Customer service models should include strategies for getting customer ...
https://docs.bmc.com/docs/ac91/business-and-technical-services-modeling-609846366.html
Business and technical service modeling is required for building service models that connect a business with IT. This modeling allows business users, service line managers, the service desk, and IT operations to have a common understanding of the relationships between the technology (IT) and the services delivered.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-2.aspx
Paul examines the challenges of a tiered support model in Evaluating Technical Support Models: Tiered Support vs. Swarming, Part 1. In order to do this, silos that are characteristic of most IT organizations have to be bridged. The resources most able to …
https://en.wikipedia.org/wiki/Technical_support
Multi-tiered technical support. Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on a business' needs regarding their ability to sufficiently serve their customers or users.
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