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https://www.youtube.com/watch?v=GLemH5V9i50
Feb 27, 2013 · The Six Steps in a Successful Tech Support Session: Customer Service Training 101 - Duration: 6:31. Don Crawley, Award-Winning IT Conference Speaker 177,196 viewsAuthor: cathypines enriquez
https://www.youtube.com/watch?v=yfiGSb1brS0
Aug 05, 2013 · This video is about Sample Call Tech SupportAuthor: Russell Dacasin
https://www.academia.edu/14078368/CALL_CENTER_MOCK_CALLS_SCRIPT_SAMPLE_-TECHNICAL_SUPPORT
CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT
http://www.geekswithblogs.net/whiletrue/archive/2010/03/01/technical-support-conversations.aspx
Mar 01, 2010 · # Technical Support Conversation. Great conversation! :) It's really nice More technical conversation Please! Left by Whill on Feb 18, 2016 8:05 AM # re: Technical Support Conversations. i like your post blog Left by james paul gumba on Sep 03, 2016 8:16 AM # re: Technical Support Conversations. I like this, thank you for this information ...
https://www.salesforce.com/products/service-cloud/best-practices/guide-to-effective-call-center-script/
Use call recording to develop a natural sounding script Many call centers use call recording as a way to identify problems, evaluate performance, collect relevant statistical data, and even provide protection in the event of legal disputes. But beyond these advantages, call recording can also be used to refine and improve call center scripts.
https://www.fluentu.com/blog/business-english/call-center-english/
27 English Phrases for a Positive Call Center Experience. Below are 27 phrases a customer center representative can use to create a positive call center experience. Phrases for Dealing with an Angry Customer 1. I understand that this has been inconvenient for you. 2. What I can do right away is… 3.
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