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https://www.cgsinc.com/blog/top-3-tech-support-challenges-what-you-can-do-about-them
Top 3 Tech Support Challenges and What You Can Do About Them. A 2016 IDG TechPulse survey sponsored by CGS put three straight-to-the-point questions about Technical Support to well over 100 IT decision makers from Manager to C-Level in a wide range of industries: What tech support/help desk challenges are you facing in 2016?
http://www.helpdeskcoach.com/articles/unique-customer-service-challenges-of-tech-support/
The technical support desk faces special challenges that differ from other customer service functions. From hiring, finding the right help desk training, to organizational challenges, the tech support manager has special concerns. In the hiring process, most managers look for a high degree of technical aptitude.
https://awesomemotive.com/career/technical-support-challenges/
Thanks for submitting your application to be considered for our Technical Support Specialist position! Before we proceed to the next step, we ask all our technical support team members to finish the following two challenges: Identify the Bugs Basic HTML / CSS Challenge 1 – Identify the Bugs There are 3 bugs here on the respective […]
http://www.donnaearltraining.com/articles-quizzes/customer-service-challenges-for-tech-support-help-desks/
The technical support desk faces special challenges that differ from other customer service functions. From hiring, finding the right help desk training, to organizational challenges, the tech support manager has special concerns.
https://www.providesupport.com/blog/top-customer-service-challenges/
May 20, 2014 · 24/7 Customer Support and Web Self Service “Good service is good business.” – one of the most widely used mottos. With businesses coming to a global market it becomes necessary to cover all time zones and offer customer support to users from all corners of the world. 24/7 customer support is a must for global market players.
https://www.upwork.com/hiring/customer-support/8-tips-for-help-desk-and-tech-support-success/
Mar 13, 2017 · Successful help desk and tech support is all about tackling challenges as they come and finding ways to make life easier for customers while solving their high-tech troubles in a hurry. Successful help desk and tech support is all about tackling challenges as they come and finding ways to make life easier for customers while solving their high ...
http://supportrix.com/blog/4-challenges-the-technical-customer-service-industry-is-facing-today/
Though these numbers portray a rosy picture for the technical customer service industry, there are some challenges that the top management has to face on a daily basis. Considering the fact that technical customer service is one of the world’s toughest work environments, this is not surprising.
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