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https://study.com/academy/lesson/writing-skills-in-customer-support-tickets-emails.html
Angela is a technical writer with a doctorate in English composition & technical writing. Customer support tickets and emails are a convenient way for anyone to request help online.
https://www.nimble.com/blog/writing-better-support-emails-for-humans/
Chase Clemons (currently rocking customer support at 37signals) has written an ebook full of practical advice about writing world-class customer service emails.. Some of his best points and examples are summarized in this post. We think these techniques will be particularly useful for small companies, where everyone on the team might be handling customer service and support requests.
https://businesscasualcopywriting.com/how-to-write-a-support-email-when-something-goes-wrong/
Dec 22, 2015 · Writing a support email is never easy, since you need to find the proper balance of apologetic and quickly getting the problem solved. Depending on how it’s written, a support email could either lose you a customer or lead to customer retention. Thanks for posting on this important topic that isn’t discussed as much.
https://engineering.humboldt.edu/resources/technical-communication/email
The purpose of this web page is to provide guidance for those using email for technical communication purposes. Guidelines. Email can be convenient to use for communicating because email is fast, cheap, easy to use and is digital so it can be easily used in other documents. Consider these guidelines when writing email.
https://www.dailywritingtips.com/how-to-send-tactful-emails-from-a-technical-support-desk/
I work in technical support, which has given me many opportunities to develop the skill of phrasing things carefully. If you’re in an IT department or technology company, you doubtlessly have to deal with emails from irate people who’ve just spent hours struggling with a piece of unhelpful software.
https://www.groovehq.com/support/customer-service-email-templates
Using customer service email templates. Customer service email templates have the power to add hours back into your day. Maybe you’ve been copying and pasting the same text every day. Or perhaps you won’t let your new customer service agent send a support email without approving it first. Either way, you’ve been wasting precious time.Author: Melissa Rosen
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