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https://study.com/articles/How_to_Become_a_Technical_Support_Engineer_Career_Roadmap.html
Technical support engineers, also known as computer support specialists, review and troubleshoot software and hardware problems.This may include installing equipment and training others on new ...
https://www.thejobnetwork.com/how-to-become-a-technical-support-engineer/
Listening skills are also very important here, given that the technical support engineer often needs to diagnose what’s wrong, and how to fix it. Problem Solving. Technical support engineers are, by nature, problem solvers. They help others use technology to do work more efficiently, and they ensure that the technology is working correctly.
https://learning.naukri.com/technical-support-engineer-certification
"technical support engineer" courses, certification and training CompTIA A+ 220-901 CompTIA A+ is an entry-level certification that has been created by The Computing Technology Industry Association, a non-profit trade association, to help IT professionals to boost their IT career.
https://servicestrategies.com/training/individual-development/support-professional/
Technical Support Training and Certification. The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution.
https://www.itcareerfinder.com/find-training/by-career-path/technical-support-training-courses-and-online-degrees.html
IT Support Courses, Certificates & Degrees. These campus and online programs feature coursework, certificates and skills training aligning with the technical support …
http://www.helpdeskcoach.com/
Customer Service Training for Tech Support Whether your help desk delivers internal IT support, or your field service engineers support external customers, they need to deliver customer satisfaction. Equip your tech support professionals with best practices customer service skills. Earn…Read more …
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