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https://www.quora.com/What-is-the-difference-between-a-BPO-and-a-technical-support-job
We can’t compare a ward-boy/nurse with a doctor/surgeon, isn’t it? From a certain perspective every job involving getting earnings from others in return for doing something for them is customer service. People have this professional confusion only...
https://confiebpo.com/solutions/technical-support/
All calls for support, for both big issues and small details, are important to the retention of your customer base. The outsourcing definition does not simply mean to hire a subcontractor. Using a business process outsourcing (bpo) company means letting us find ways to do the work better, more efficiently and at lower cost.
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how ...
https://www.selfgrowth.com/articles/what-tech-support-services-means-to-oems-and-bpos
Their expert employees attend regular technical training classes to make certain that they understand the product and how to troubleshoot it and remain informed on the products. Most BPOs are equipped with the latest BPO technology and provides technical support through multifarious user interface by means of voice, web, chat or email.
https://www.idslogic.com/technical-bpo-support-services/
Technical BPO Support Services: Building good relationships in business can be complex, but IDS Logic helps to create them better A wide range of technical support services are strategically being outsourced to India as various companies understand the advantages of utilizing experienced specialist and the added benefits of improved service quality, reduced risk and …
http://www.insitesupport.com/technical-support-representative-job-description/
Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
https://www.iccs-bpo.com/BPO/KPO-vs-BPO
Over the time, Business Process Outsourcing (BPO) has gained ample importance, by providing services related to marketing, human resources, customer support, technical support, etc. Knowledge Process Outsourcing or KPO is a subset of BPO. KPO involves outsourcing of core functions which may or may not give cost benefit to the parent company but ...
https://www.naukri.com/technical-support-executive-jobs
Apply to 5853 Technical Support Executive Jobs on Naukri.com, India's No.1 Job Portal. Explore Technical Support Executive Openings in your desired locations Now!
https://www.outsource2india.com/callcenter/site/technical-support.asp
Outsource Call Center Technical Support Services. At Outsource2india's technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk.
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