Find all needed information about Technical Support Incident. Below you can see links where you can find everything you want to know about Technical Support Incident.
https://docs.microsoft.com/en-us/visualstudio/subscriptions/vs-tech-support
Once you have your Contract ID and Access ID set up, you can use it to submit a Tech Support incident online (sign-in required), or via the Azure portal, or by calling the technical support number for your country. If you submit your incident online, you have the option to have a Microsoft Support Professional call you back.
https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
Jun 25, 2019 · An incident is defined as a single support issue and the reasonable efforts needed to resolve it. A single support issue is a problem that can't be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident.
https://support.microsoft.com/en-us/help/2827980/definitions-of-technical-support-incidents-and-advisory-services
Jan 21, 2014 · Definition of support incidents Microsoft Dynamics Technical Support incidents can be used in scenarios for which the following conditions are true: Specific symptoms are encountered while you are using Microsoft Dynamics products. There is a reasonable expectation that the problems are caused by Microsoft products.
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http://www.c21accountingsoftware.com/technical-support-subscription-package.php
An "incident" means -- A simple single issue or problem that a customer asks a Support Technician to analyze or resolve. A product-usage question that involves a single topic on a drop-down menu or one report. A single question on a specific bookkeeping topic. Subscription level Technical Support …
https://community.dynamics.com/ax/f/microsoft-dynamics-ax-forum/303488/how-to-log-a-technical-support-incident-in-partnersource
How to log a technical support incident in PartnerSource? Verified. For logging AX2012 support cases in LCS, you need to use a project of type AX2012. Depending on the user account you use for login, LCS will open in "AX2012 mode" or "D365FO mode". Please try to login with the Microsoft account that is linked to your company's Partner source ...
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