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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support.
https://intelligentbee.com/2018/11/01/future-of-technical-support-outsourcing/
Nov 01, 2018 · The Future of Technical Support Outsourcing . Technical Support Outsourcing Market Growth; Earlier this year, it was revealed that the technical support outsourcing marketing is growing steadily. It is set to achieve a CAGR of 8% by 2022, denoting that the industry is about to expand due to new technologies and higher demand from businesses.
https://www.roberthalf.com/blog/the-future-of-work/the-help-desk-evolution-3-trends-affecting-it-support
Jan 16, 2014 · Below is a closer look at the three workforce trends that are disrupting the IT help desk, as outlined in Robert Half Technology's joint research with HDI, The Technical Support Center of the Future, and what it means for help desk and IT support professionals. 1. Mobility
https://www.helpscout.com/helpu/supportive/2017-customer-support-trends/
Customer Support Trends 2017 ... Get a broader view on the customer service and support industry with The Supportive, a monthly series by Mat at Help Scout. Mathew Patterson Customer Support Trends 2017 As an eventful 2016 comes to an end, we explore the …Author: Mathew Patterson
https://www.comptia.org/content/research/it-industry-trends-analysis
The global information technology industry is on pace to reach $5.2 trillion in 2020, according to the research consultancy IDC. The enormity of the industry is a function of many of the trends discussed in this report. Economies, jobs, and personal lives are becoming more …
https://www.anythingresearch.com/industry/Business-Support-Services.htm
Market Size & Industry Statistics. The total U.S. industry market size for Business Support Services: Industry statistics cover all companies in the United States, both public and private, ranging in size from small businesses to market leaders.In addition to revenue, the industry market analysis shows information on employees, companies, and average firm size.
https://blog.capterra.com/tech-support-trends-for-2018/
In 2017 several trends rocked the tech support industry, including the rise of messaging apps for tech support. I warned in 2016 that brands shouldn’t use Messenger for customer service, but the truth is that brands need to take customer service requests however customers want to give them.
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