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https://www.capterra.com/issue-tracking-software/
HappyFox is a web based issue tracking software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk.
https://cxtsoftware.com/technical-support/
Online support portal CXT Software’s online support portal, provides 24×7 access to support resources such as software downloads, knowledgebase articles, training videos, and even your support ticket history. Professional issue tracking and resolution Managing all technical support inquiries as support tickets enables CXT Software to (1 ...
https://www.issuetrak.com/
Easy and affordable issue tracking software for managing complaints, help desk tickets, customer support requests, and tasks all in one central place. ... The best technical support you’ll ever experience. Issuetrak’s US-based Support Team works quickly to resolve your questions.
https://www.capterra.com/help-desk-software/
Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. ... VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. ... You can also leverage Agile¿s help desk software for IT support ...
https://www.tracker-software.com/support
We at Tracker Software Products are proud of the support we offer all users of our products - whether they own a license for one of our products - or are simply using a free/trial version - ultimately we believe that all user requests, feedback and comments are all equally important and assist us in improving our products and services, to the benefit of all clients.
https://blog.capterra.com/free-issue-tracking-software-options/
This list has seven excellent free issue tracking software options you don’t want to miss out on. ... But SalesForce realizes that you also have to follow through each sale and provide issue tracking and support if you’re going to establish a worthy brand. If only there was a way to get rid of that annual billing, this might merit ...
https://en.wikipedia.org/wiki/Issue_tracking_system
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. Issue tracking systems are generally used in collaborative settings—especially in large or distributed collaborations—but can also be employed by individuals as part of a time management or ...
https://www.8x8.com/call-center/solutions/help-desk/help-desk-issue-tracking
Help desk issue tracking can help your organization stay on top of the open technical support tickets and ongoing support issues your organization is experiencing by allowing you to be more responsive to your users' needs and to keep everything organized. Support tickets can quickly fill up your help desk queue without some kind of system for keeping track of every priority level, technician ...
http://www.insitesupport.com/technical-support-representative-job-description/
Technical Support Representative (Internet Connectivity) Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
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