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https://www.achrnews.com/articles/136215-tips-on-proper-phone-etiquette
Dec 25, 2017 · Having good telephone and voicemail etiquette is a natural starting point for providing a great customer experience. This contact could mean a lot when it comes to customers, business associates, and potential clients getting a picture of your business and what it …Author: Mike Weil
https://www.ameyo.com/blog/5-helpful-tips-to-improve-telephone-etiquette-in-customer-service
Few tips to improve your telephone etiquette: Greeting is the most important thing when receiving a call. Your greeting has to be audible and clear, while not being too loud. Your voice has to be friendly, warm and professional while answering the call.
https://info.umkc.edu/hr/wp-content/uploads/2017/04/Telephone-Etiquette.pdf
Some basic rules of telephone etiquette are. . . Speak directly into the mouthpiece of the phone or a headset while talking DO NOT eat or chew gum while talking on the telephone DO NOT cover the phone with your hand or put it against your chest to avoid the caller hearing you. Chances are, they will still be able to comprehend what you are saying.
https://www.humanity.com/blog/the-5-most-important-rules-of-proper-telephone-etiquette.html
Jun 16, 2015 · Having good phone etiquette is a great starting point for providing a great customer experience. This initial contact could mean a lot when it comes to getting a picture of your business and what it stands for. Make them feel at home. Great phone manners make people feel better about doing business with you.
https://careertrend.com/10-dos-donts-of-telephone-etiquette-12082570.html
Jul 26, 2019 · When you answer the phone, greet the customer according to the time of day (e.g., "good morning," "good afternoon," "good evening"). Thank the customer for calling in your initial greeting -- this invites the customer to feel comfortable voicing a complaint or asking a question.
https://officeskills.org/telephone_etiquette.html
2. Use your normal tone of voice when answering a call. If you have a tendency to speak loud or shout, avoid doing so on the telephone. 3. Do not eat or drink while you are on telephone duty. Only eat or drink during your coffee break or lunch break. 4. Do not use slang words or Poor Language. Respond clearly with “yes” or “no” when speaking.
https://www.mitel.com/articles/phone-etiquette-business-calls
The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting the person who answers the phone should give his or her name and the name of the business or organization that is being contacted. Put on a smile before placing or answering a phone call.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Technical support staff maintain computer systems, ensure that they run smoothly, and fix problems as they arise. Tech support staff may also install and configure new hardware, undertake regular upgrades, and help other employees set up accounts, reset passwords, and other computer system related questions.
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