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https://www.talkdesk.com/blog/10-steps-to-effective-problem-solving-for-call-center-agents/
Jul 14, 2014 · Problem solving may seem like a pretty straight-forward process at first glance. However, in order to be skilled at problem solving, call center agents must receive proper training and be allowed a certain degree of autonomy; as more autonomous agents are often more capable of effectively resolving customers’ issues by being flexible ...
https://resources.workable.com/problem-solving-interview-questions
These sample problem-solving interview questions apply to all positions, regardless of industry or seniority level. You can use the following questions to gauge your candidates’ way of thinking in difficult situations: Examples of problem-solving interview questions. Describe a time you had to solve a problem without managerial input.
https://www.lever.co/blog/how-to-use-problem-solving-questions-in-a-technical-interview/
When you’re interviewing for highly analytical or technical roles, it’s important to go beyond behavioral interview questions to adequately assess the candidate’s skills and problem solving abilities. We spoke with Jordan Burton of Burton Advisors, who advises companies on recruiting and interviewing best practices, about how to use problem solving questions during a technical interview.
https://www.kepner-tregoe.com/itsm-technical-support/
When minutes can mean millions, every moment counts. We support ITSM Operations and Technical Support functions to improve their problem-solving capabilities and deliver a world-class customer service experience. Learn more about our scalable, data-driven approach for …
https://www.livechatinc.com/blog/problem-solving-techniques-critical-thinking/
Sep 08, 2017 · Critical thinking: one of the best problem-solving techniques Let’s get back for a moment to the airline customer service example and let’s find out how the problem could be resolved if the agents were using critical thinking. The first agent assumed that resending the …
https://www.thinkhdi.com/education/courses/structured-problem-solving-for-the-support-professional.aspx
Leading the technical support field with innovative content from experts around the globe Structured Problem Solving for the Support Center Professional Training Course Through presentation and interactive workshop exercises, this course explores the major areas that affect an analyst's and technician's ability to troubleshoot effectively.
https://www.indeed.com/assessments/module-library/problem-solving
The problem-solving test will help determine how well a candidate is able to interpret data to make important decisions. Candidates will be asked to analyze different types of information — including employee schedule availability and preferences, low- and high-priority emails, and store organizational needs — to answer a series of questions.
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