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https://www.kepner-tregoe.com/knowledge-center/articles/technical-support-improvement/
The technical support improvement white papers are grounded in our experiences working with IT service clients and helping them address mounting challenges related to troubleshooting, costs, speed, conflicting technologies, client demands, and much more. These technical support improvement whitepapers explore IT service and support challenges ...
https://www.kepner-tregoe.com/consulting-services/tech-support-services/service-process-improvement/
Service Process Improvement Service process improvement from Kepner-Tregoe (KT) maximizes the effectiveness as well as the efficiency of your IT customer service processes. Kepner-Tregoe has a strong understanding of the rapidly evolving challenges facing customer support and IT, which is why our approach has become one of the leading ...
http://www.minitab.com/Support/
Product Support. Get started with any of Minitab's products or learn more about statistical and process improvement concepts. Whether you are new to Minitab products or are an experienced user, explore this area to find the help you need.
https://jobs.lincolnfinancial.com/job/Omaha-Director%2C-Quality-Assurance%2C-Continuous-Improvement%2C-Technical-Support-and-Training-NE-68046/620590700/
Jan 09, 2020 · Director, Quality Assurance, Continuous Improvement, Technical Support and Training. ... Identifies complex quality trends and develops complex training plans to create process improvement opportunities. Partners with internal stakeholders to effectively manage compliance and accuracy objectives while delivering exceptional customer experience.
https://www.invensis.net/blog/customer-service/13-ways-improve-help-desk-business/
Aug 29, 2015 · In addition, it needs to collect, organize and process information smoothly so as to accelerate the resolution of problems. It sounds easy, but it requires skillful people, efficient systems, sufficient information, and technology support.
https://www.gartner.com/doc/2614420/-skills-critical-business-process
Summary Gartner has identified 15 business process management skills that are critical to the success of any BPM project. Business process directors and senior IT managers should perform a skills gap analysis to ensure their teams improve weak competencies and gain those they lack.
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