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https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · IT Support to End-User ratio. by Ste Cassidy. on ... I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments. I appreciate that there isn't any rights or wrongs, or a 'magic number', depending on the complexity of the issues faced and expertise of analysts the ratio will be ...
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
Deciding the proper user/IT support ratio. by John Sheesley in Decision Central , in CXO on October 1, 2008, 5:22 AM PST When figuring out staffing in your IT department, one of the hardest thing ...Author: John Sheesley
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors ...
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" The mean response was 136:1.
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …
https://nces.ed.gov/pubs2003/tech_schools/chapter5.asp
The ratio of end users (or computers) to professional support personnel is generally very high (see sidebar topics "Four Ways to Ensure Quality Tech Support in Schools" and "Tech Support Rule-of-Thumb"). As schools record the levels of support staffing and maintenance incidents, they can work to determine acceptable support ratios.
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