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https://www.comm100.com/blog/positive-customer-service-phrases.html
40+ Phrases to Create Positive Scripting for Customer Service . September 15th, 2017 ... 101 Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. ... Empathetic customer support representatives are friendly, but they have answers and solutions.
https://www.woculus.com/customer-service-telephone-scripts-to-sound-professionals/
Listen to the customer. Take note of key information. Repeat information to the customer to clarify if unsure. Provide the requested information or offer to call the customer back when you have the information. Thank the customer for calling. Add a pleasantry. Customer Service Telephone Script (Example for Receiving Calls)Author: Chinazom Elizabeth Izuora
https://www.salesforce.com/products/service-cloud/best-practices/guide-to-effective-call-center-script/
Script Dangers. Unfortunately, many customers aren’t nearly as excited about scripts. A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.Stiff, robotic greetings and obviously-canned responses make customers feel undervalued, and can make call centers appear ...
https://www.documentcloud.org/documents/2101790-ez-tech-support-script.html
Source document contributed to DocumentCloud by Jeremy Kirk (IDG News Service).
http://www.specialtyansweringservice.net/wp-content/uploads/call-center-services/help-desk/tehcnical-support/Sample-Call-Center-Script-Technical-Support.pdf
Sample Call Center Script: Technical Support Hotline Emily Good afternoon. TBH Network Solutions. Fred Yeah, hi. My system is down and I need to speak with a technician.
https://support.scriptpro.com/
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https://www.allscripts.com/contact-us/
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