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SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
level of support service, as defined below. Customer is not allowed to select different level of services for ... Technical Support Plan prices are subject to change without notice. ii. New installation of software license without successful deactivation of existing installed license is ... Service Level Agreement (SLA) …
https://www.appinf.com/legal/TAST.pdf
Technical Assistance and Support Services Agreement (Version 1.19) 3/11 1 Scope of Contract A. Applied Informatics Software Engineering GmbH (“APPLIED INFORMATICS”) will provide Technical Assistance, Software Maintenance and Support Services to You (the “CLIENT”) for software licensed by
https://www.template.net/business/contracts/it-support-contract-template/
The above template will help you lay out the IT support and maintenance services you would like your company to receive from your preferred IT service provider by procuring a comprehensive and well-outlined IT support maintenance contract like the one above.
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
This document is an example IT support agreement between a small business and an IT ... If issue can be resolved through Tier 1 Support: 5. Level 1 resolution - issue is worked to successful resolution 6. Quality control – issue is verified to be resolved to client’s satisfaction ... Keep Service Packs, Patches and Hotfixes current as
https://seqlegal.com/free-legal-documents/software-support-agreement
Support agreement contentsThe key provisions of this template, and some of the questions they try to answer, are highlighted below.Support services - What standards must the support services meet? Must they be provided in accordance with an SLA? If yes, what are the relevant service levels? Does the service provider have the right to suspend the services in the event of late payment?Customer ...
https://www.novascotia.ca/GeoNova/pdf/GeoNOVA_SLA_Template.pdf
• GeoNOVA Exchange Agreement Template • GeoNOVA Service Level Agreement Template These documents provide a broad assessment of the current service management and support processes related to the GeoNOVA Portal as well as provide support processes and procedures to support operational implementation in the future.
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk.
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