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https://study.com/articles/Technical_Support_Specialist_Job_Duties_and_Information_About_a_Career_in_Tech_Support.html
Technical support specialists provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems.
https://www.glassdoor.com/Job-Descriptions/Technical-Support-Specialist.htm
A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure.
https://staticfiles.psd401.net/psd/documents/CentralServices/HumanResources/JobDescriptions/TechnicalSupportUnit/Technical_Support_Specialist.pdf
Job Description - Technical Support Specialist. Title. Technical Support Specialist. Description. The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.
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