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https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff …https://www.industryweek.com/.../it-matters-it-support-staffend-user-ratio-short-of-ideal
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
2015-5-7 · Hi, I manage a Helpdesk in a commercial environment, fortunately we are in a growing market at the moment and the company is growing. I want to establish some idea of the ratio between end-users and IT support analysts in similar (commercial) environments.https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
https://coastaltech.com/hd-staff.htm
2017-1-18 · How many technicians do I need to staff my support center? Establishing the proper support staff to customer ratio is essential for any organization. Each of the factors in the table below has an effect on the staff size. Assume a starting ratio 75 to 100 customers per analyst (75:1 to 100:1), then adjust the ratio for the following conditions:https://coastaltech.com/hd-staff.htm
https://www.zdnet.com/article/users-to-tech-support-ratio/
2020-1-29 · Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors ...https://www.zdnet.com/article/users-to-tech-support-ratio
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
That’ll put a greater strain on the staff, and usually will require a deeper support bench. These questions can all indicate a different amount of pressure on your help desk staff, which makes the ideal ratio …https://orangematter.solarwinds.com/.../whats-the-average-service-desk-to-employee-ratio
https://www.computereconomics.com/article.cfm?id=1261
Desktop Support Staffing Ratios: Executive Summary Desktop computers, including laptops and workstations, have become essential items for most employees, who rely on these machines as their primary means of access to corporate systems. Although there is no question concerning the importance of desktop service and support, determining the number of desktop support technicians can be a …https://www.computereconomics.com/article.cfm?id=1261
https://www.computereconomics.com/page.cfm?name=Staffing%20Ratios%20and%20Trends
The special publication listed below provides a bundle of all of our staffing ratio benchmarks and metrics reports. Additional reports on IT staffing may be found in the research section for …https://www.computereconomics.com/page.cfm?name=Staffing Ratios and Trends
https://www.workforce.com/news/ratio-of-it-staff-to-employees
Ratio of IT Staff to Employees. Staff Report. Feb. 06, 2003. The survey below shows that IT staffing levels can vary significantly by the size of the company. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer ...https://www.workforce.com/news/ratio-of-it-staff-to-employees
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