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https://servicestrategies.com/scp-standards/support-standard/
The Global Standard for Technical Support Quality. The Service Capability & Performance (SCP) Standards provide a framework for service improvement and help to enhance the capabilities and performance of service operations, while guiding their ongoing development.
https://www.salesforce.com/products/service-cloud/best-practices/customer-service-best-practices/
Clearly define customer service standards for your company. Keep your clients informed and involved in their own customer journey. Give you agents the right tools and support to be able to provide superior service, and reward them when they do so. After all, your customers are the heart of your business, and staying focused on them is best ...
https://www.zendesk.com/resources/customer-service-standards-matter/
Improving customer service standards. Metrics can go a long way toward helping your company improve its standards and holding your support team accountable. You'll want to combine the lessons you learn from those metrics with quality control efforts such as monitoring random samples of interactions (phone, email, and so on). ...
https://www.opm.gov/policy-data-oversight/performance-management/reference-materials/historical/customer-service-standards/
Customer Service Standards. Government agencies often have a reputation with the public for poor performance. But President Clinton is attacking that perception head-on. In his Executive Order 12862, Setting Customer Service Standards, the President states: "the Federal Government must be customer-driven. The standard of quality for services ...
https://www.wku.edu/its/support-standards/
Support standards are necessary to ensure the technical environment at WKU is supportable, maintainable and secure. WKU’s Technical Support Services area provides standards to have sufficient resources to efficiently and adequately support …
https://www.nfpa.org/NFPA-Membership
Joining NFPA helps you know what to do, by giving you the technical support, codes and standards alerts, technology updates and professional connections to make the right choices in your on-the-job decisions. Membership also gives you a larger view of the issues affecting your industry – and what you can do to prepare for possible outcomes.
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