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https://www.itbusiness.ca/news/eight-strategies-to-build-a-strong-tech-support-team/11594
If a company’s business is going great, then the technical support team will certainly hear about it by way of increased customer calls, said Miller. To reduce the number of issues technicians have to deal with, the support team must coordinate efforts with other company departments, Miller said.
https://www.entrepreneur.com/article/182012
Jul 23, 2007 · Building Your Support Team ... As a business owner, you need a support team--your own "safety net" of trusted individuals whom you can count on to advise you, teach you and assist you- …Author: Brad Sugars
https://www.zendesk.com/blog/building-support-operations-team/
This is a critical function of any support operations team. A support operations team provides job flexibility within your customer support department. Perhaps an experienced agent wants a new challenge or would like to take a break from direct customer interaction. Support operations would …
https://www.keepitsafe.com/blog/post/How-to-Build-a-World-Class-Technical-Support-Team/
Nov 15, 2016 · How to Build a World Class Technical Support Team. Nov 15, 2016, 21:45 PM by Trenton Baker When you entrust something as vital as the backup and recovery of your business data to a partner’s service, it’s critical that both the solution and the Support department behind it are top-notch. ... That’s why KeepItSafe builds world-class ...
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